Free Support

We have made it simple to convert financial reports to XBRL, and our products are so simple to use and so stable that you will rarely ever need support. We want you to contact us, if you have any questions or if you have any issues with one of our products. This is why we chose to make support on use of our products free of charge.

We offer free support on our products, but we are also experiencing high demand for expert knowledge of the ESEF taxonomy. We are contacted by both auditors and authorities who need help to understand the connection. Unfortunately, we can not offer this type of support for free, as we spend a lot of time on it – and this time thus goes from our customers, who have paid to use our converter tools. 

Frequently Asked Questions

You can also find help in our comprehensive FAQ site. The FAQ is constantly being updated with new great questions from our customers – and our answers. Some answeres are topped with “how to” videos.

We Are Here to Help

  • You can call for support at our main phone number + 45 53 53 00 10. Our phones are open during regular Danish business hours. Emergency calls outside of normal business hours, will be subject to a fee.
  • You can also send us an email at and we will get back to you. We do our utmost to answer you within 24 hours.
  • If you want news and updates on taxonomy changes and new features for our solutions, you can use the signup form below to subscribe to our newsletter. We won’t spam you with weekly emails. You will only receive news when we have something important to tell you.

Files for Tagging

Send Us Your Support Questions